Operator to Owner
The Operator
Common focus: Chasing overdue debtorās invoices, covering staff leave, funding unexpected costs, addressing customer enquiries and handling complaints.
Owners Outcomes: Stress, frustration, overworking, low returns, flat or in decline KPIs
Owner Self-Managed Business
Control - Improve - Grow
Essentials: Self-Management
Control Systems
People & Process Alignment
Policies and Procedures
Staff Handbooks
Health and Safety
Risk Management
Financial Management
Intermediate: Continuous Improvements
People Capacity & Capability
Process Efficiency & Effectiveness
Culture Enhancement
Brand & External Representation
Market Watch
Supplier Negotiations
Customer Journey Mapping
Customer Value Proposition (CVP)
Feedback & Engagement
Advanced: Strategic Positioning
Strategic Business Partnerships
Marketing Strategy (Place, Position, Promotion, Pricing)
Export Expansion
Exit Strategy
The Business Partner Model
Shared Responsibility
Increased Capability
Project Management
Tools and Frameworks
Coaching & Support
Informed Decision Making
Insights
Direction, Management, Coaching
Build a Self-Managed Business and Continuously Improve
People Restructures
Processes and Workflow Mapping and Reengineering
Supplier Negotiations
Prepare Policies and Procedures (Staff Handbooks)
Project Manage Leadership Team
Manage Issues & Actions Register
Customer Journey Mapping, Value Proposition, Engagements
Measuring, Tracking, Analysis, Reporting
Brand Refresh
Strategic Growth
Effective Marketing Strategies
Partnership Guidance
Mergers & Acquisitions
Exit Strategies & Planning
Owners Outcomes: $$$ savings, greater job satisfaction, happy customers and staff, KPIs in growth
Why 360 Strategies
At 360 Strategies we take a business partnering approach to establish long-term relationships with our clients. This builds essential trust and produces results that last.
Professionally Qualified: Training and experience you can rely on to get the best results
Whole of Business: An accountant who not only knows the numbers but has the training and experience to cover all key areas of managing a successful business
Available and Accessible: The best relationship is when you feel comfortable to discuss anything at any time. You will be treated as my VIP
Affordable: When you are ready, we will find a way to work within your budget and develop a package that Iām sure you will find very suitable. The primary objective is to make Business Partnering a self-sustaining relationship
Central Point: Help to interpret engagements from Tax Advisors, Bank Managers, etc
Hands-on: Proactive analysis and not afraid to get into the weeds
Proactive: You will need to tell me when to slow down
100% in your control: You make all the decisions, we just provide the essential advice
Key Areas of Specialty
People: The right people, in the right positions, doing the right things
Pricing: Especially around sensitive issues
Marketing: Get the greatest return for your marketing budget
Systems: Remove bottlenecks, minimise waste and improve workflows
Finance: Know your numbers and know when to take action