Operator to Owner

The Operator

Common focus: Chasing overdue debtor’s invoices, covering staff leave, funding unexpected costs, addressing customer enquiries and handling complaints.

Owners Outcomes: Stress, frustration, overworking, low returns, flat or in decline KPIs

Owner Self-Managed Business

Control - Improve - Grow

Essentials: Self-Management

  • Control Systems

  • People & Process Alignment

  • Policies and Procedures

  • Staff Handbooks

  • Health and Safety

  • Risk Management

  • Financial Management

Intermediate: Continuous Improvements

  • People Capacity & Capability

  • Process Efficiency & Effectiveness

  • Culture Enhancement

  • Brand & External Representation

  • Market Watch

  • Supplier Negotiations

  • Customer Journey Mapping

  • Customer Value Proposition (CVP)

  • Feedback & Engagement

Advanced: Strategic Positioning

  • Strategic Business Partnerships

  • Marketing Strategy (Place, Position, Promotion, Pricing)

  • Export Expansion

  • Exit Strategy

The Business Partner Model

  • Shared Responsibility

  • Increased Capability

  • Project Management

  • Tools and Frameworks

  • Coaching & Support

  • Informed Decision Making

  • Insights

Direction, Management, Coaching

Build a Self-Managed Business and Continuously Improve

  • People Restructures

  • Processes and Workflow Mapping and Reengineering

  • Supplier Negotiations

  • Prepare Policies and Procedures (Staff Handbooks)

  • Project Manage Leadership Team

  • Manage Issues & Actions Register

  • Customer Journey Mapping, Value Proposition, Engagements

  • Measuring, Tracking, Analysis, Reporting

  • Brand Refresh

Strategic Growth

  • Effective Marketing Strategies

  • Partnership Guidance

  • Mergers & Acquisitions

  • Exit Strategies & Planning

Owners Outcomes: $$$ savings, greater job satisfaction, happy customers and staff, KPIs in growth

Why 360 Strategies

At 360 Strategies we take a business partnering approach to establish long-term relationships with our clients. This builds essential trust and produces results that last.

  • Professionally Qualified: Training and experience you can rely on to get the best results

  • Whole of Business: An accountant who not only knows the numbers but has the training and experience to cover all key areas of managing a successful business

  • Available and Accessible: The best relationship is when you feel comfortable to discuss anything at any time. You will be treated as my VIP

  • Affordable: When you are ready, we will find a way to work within your budget and develop a package that I’m sure you will find very suitable. The primary objective is to make Business Partnering a self-sustaining relationship

  • Central Point: Help to interpret engagements from Tax Advisors, Bank Managers, etc

  • Hands-on: Proactive analysis and not afraid to get into the weeds

  • Proactive: You will need to tell me when to slow down

  • 100% in your control: You make all the decisions, we just provide the essential advice

Key Areas of Specialty

  • People: The right people, in the right positions, doing the right things

  • Pricing: Especially around sensitive issues

  • Marketing: Get the greatest return for your marketing budget

  • Systems: Remove bottlenecks, minimise waste and improve workflows

  • Finance: Know your numbers and know when to take action